Codejock Software is dedicated to provide reasonable support in a timely manner to all clients with active subscriptions. However, processing time may depend on the difficulty of the request, as well as current volume of requests and resources available. It is important to choose the right support option for your request and to submit all necessary details to receive help quickly. • Support Options: • Forum Support: Important: Never publish your order details on the forum. For users who do not have an active subscription or active trial version this is the only option to get support from Codejock Software. Also, this is a good place to ask other Codejock users (Codejock community) for their input and opinions. Codejock monitors all open topics and takes users' feedback into account.

Codejock Software Its primary focus was to provide Windows developers with professional user interface components for their desktop applications. Today, Codejock continues to lead the way by providing cutting-edge interface components that empower customers with the tools to quickly deliver a polished presentation. Toolkit Pro enabled E.d. Soft Software to provide a Microsoft Office style user. Is also easy to learn, so very little time is wasted on GUI implementation details.

However, Codejock Software has no obligation to provide any support to the users in the forums and retains the right of choosing whether to answer specific questions or not. If you have an active subscription and need to hear back from Codejock support staff, please select another support option. Whenever you submit a new request please follow the advise outlined in the Support Guidelines section. To use forum support go to. • Limited Phone Support: This option is for customers with an active subscription or active trial version.

Our call center representatives can answer only general questions by phone as our engineers do not provide direct phone support. They are equipped to help with issues involving login/password reset, access to download files and other non-technical support issues.

Please make sure you have your order information ready prior to making a call. If you require technical assistance please select the e-mail/ticket support option. Call center is available between the hours of 9:00am - 5:00pm Eastern Standard Time (EST) and can be reached by phone number (option 2) (subject to change without notice).

• E-mail/Ticket Support: Important: Never share your support credentials with anyone. This option is for customers with an active subscription or active trial version. You can send your request to and our system will automatically create an issue and send you access credentials specific to our support portal. These credentials are not the same as those for accessing our online store and product downloads. You can send a request for support by e-mail to or create a new ticket directly in our support web-site. NOTE: support credentials are needed to create new tickets on this site.

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Whenever you create a new ticket please make sure you follow the advise described below in the Support Guidelines section in addition to the following e-mail/ticket support guidelines: • Always provide your order information for each new ticket. A failure to provide it will result in requesting those details anyway and no support will be provided until the order is confirmed.

Trial version requests are exempt from this requirement. • Make sure your attachments are either plain text files with.TXT extension, or images in common image formats, or.ZIP files for any other data.

If you are not sure simply add your file to a ZIP archive and attach it. • Do not attach or include into ZIP archives any binary executable files (.DLL,.EXE,.OCX, etc) as they can either be infected or rejected by our anti-virus.

Even if such a file is not rejected automatically we will not run it in our test environment due to safety concerns. • Do not upload large files, use file sharing services for large volumes of data. • Do not include source code in the body of your request message as some of the special symbols or Unicode characters can be removed from the message thus making it incomplete or broken. Provide source code as attachments only. • Remote Support: In some exceptional cases our engineers may provide a reasonable amount of remote support.

This option is only available to solve critical issues after all other ways to provide support have been exhausted. We retain the right of choosing the way of providing remote support, i.e. Using remote desktop connection or using a meeting software. This option is limited and available only for customers with active subscriptions. • Support Guidelines In order to facilitate processing of your request in a timely manner, it is necessary to be prepared. Follow these guidelines when you submit your request: • For e-mail/ticket requests you MUST provide your order information.